Frequently Asked Questions
Find answers to common questions about orders, payments, shipping, and more
Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or login to complete your purchase. Follow the checkout steps to enter shipping details and payment information.
You can track your order by visiting the Track Order page. Simply enter your order number and email address to see your order status. If you're logged in, your orders will be displayed in your account.
Yes, you can cancel your order if it hasn't been shipped yet. Go to your order details and click the "Cancel Order" button. Once shipped, orders cannot be cancelled but may be eligible for return.
Orders can only be modified before they are shipped. Contact our support team immediately if you need to change your order details. Once shipped, you may need to return the item and place a new order.
If an item becomes unavailable after you place your order, we will notify you and offer a full refund or the option to wait for restocking. You will not be charged for out-of-stock items.
Click the "Register" button at the top right of our website. Fill in your details including name, email, and password. You'll receive a confirmation email to activate your account.
Click "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Log in to your account and go to "My Account" > "Profile". You can update your name, email, phone number, and other personal information there.
Go to "My Account" > "Addresses" to add, edit, or delete shipping addresses. You can set a default address for faster checkout.
Your wallet allows you to store credit from refunds, cashback, or added funds. You can use your wallet balance to pay for purchases. Go to "My Account" > "Wallet" to view your balance and transaction history.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets like PayPal, Google Pay, and Apple Pay. You can also use your wallet balance.
Yes, we use industry-standard encryption and security measures to protect your payment information. We never store your full card details on our servers. All transactions are processed through secure payment gateways.
Yes! At checkout, you can choose to pay using your wallet balance. If your balance is insufficient, you can pay the remaining amount with other payment methods.
Refunds are processed to your original payment method or wallet balance depending on the refund policy. For eligible returns, refunds are typically processed within 5-7 business days after approval.
Cash on delivery (COD) is available for select locations. You can check if COD is available for your address during checkout. Note that COD orders may have additional handling fees.
We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Same Day Delivery in select cities. Shipping costs vary based on your location and chosen method.
Yes, we offer free standard shipping on orders above ₹500. For orders below this amount, standard shipping charges apply.
Currently, we only ship within India. We're working on expanding our international shipping capabilities. Stay tuned for updates!
Our delivery partner will attempt delivery 3 times. If you're unavailable, they may leave the package at a secure location or return it to the nearest hub. You can reschedule delivery through the tracking link.
Address changes are only possible before the order is shipped. Contact our support team immediately if you need to change your address. Once shipped, the address cannot be changed.
We accept returns within 7 days of delivery for eligible items. Products must be unused, in original packaging, and with all tags attached. Some items like personal care products and customized items are non-returnable.
Go to your order details and click "Request Return" for eligible items. Select the reason for return and provide any necessary details. Our team will review your request and provide return instructions.
Return shipping is free for defective or incorrect items. For change-of-mind returns, you may need to pay return shipping costs. We'll provide a prepaid shipping label for eligible returns.
Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method or wallet balance.
Yes, you can request an exchange for the same item in a different size or color, subject to availability. Go to your order details and select "Request Exchange" instead of return.
Click on "Become a Vendor" in the footer. Complete the registration process by providing your business details, documents, and bank information. Our team will review your application and approve your account.
Commission rates vary by category, typically ranging from 5% to 15% per sale. Premium categories may have different rates. Contact our vendor support team for detailed commission structure.
Payments are processed weekly. Sales proceeds are credited to your vendor account after the return period (7 days) has passed. You can withdraw funds to your registered bank account.
Log in to your vendor dashboard and go to "Products". You can add new products, edit existing ones, manage inventory, set prices, and upload product images. All products require approval before going live.
Vendors must provide accurate product descriptions, maintain product quality, ship orders on time, and provide excellent customer service. Violations may result in account suspension or termination.
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