Feedback & Suggestions
We value your feedback. Your suggestions help improve Buysuq’s products, features, and overall experience for customers and sellers.
What You Can Send Feedback About
You can share suggestions or issues related to:
- Website or app experience
- Order process improvements
- Payment or checkout experience
- Delivery and shipping experience
- Product discovery and search
- Seller experience tools
- Bugs or technical issues
- New feature ideas
- UI/UX improvements
How to Submit Feedback
On Website
- Go to Help Center
- Open Feedback & Suggestions
- Click Submit Feedback
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Fill in:
- Subject
- Description
- Optional screenshot or file
- Submit your request
What Happens After Submission
- Your feedback is reviewed by the support or product team
- Critical bugs are prioritized for fixing
- Feature requests are evaluated based on impact and demand
- You may receive a response if follow-up is needed
Tips for Better Feedback
To help us understand your suggestion clearly:
- Be specific about the issue or idea
- Mention where it happens (page or feature)
- Include steps to reproduce if it’s a bug
- Attach screenshots if possible
Examples of Good Feedback
- “Checkout page is slow on mobile devices”
- “Add a filter for delivery time in search results”
- “Refund status is not updating in real time”
- “Wishlist button should be more visible on product cards”
Important Notes
- Feedback does not create a support ticket for urgent issues
- For order-related problems, use Order Support instead
- For security issues, use Security & Privacy section
Need Direct Help?
If your issue needs immediate assistance:
- Contact Live Chat Support
- Raise a support ticket from your account
- Use the Orders & Returns help section