Report Suspicious Activity
If you notice unusual account activity, fake messages, scams, or unauthorized access attempts, report it immediately to help keep your Buysuq account secure.
What Is Suspicious Activity?
Examples include:
- Unauthorized login attempts
- Unknown orders or payment activity
- Fake calls or messages claiming to be Buysuq
- Phishing emails or fake websites
- OTP or password requests from unknown people
- Suspicious seller or buyer behavior
- Account access from unknown devices
How to Report Suspicious Activity
From Your Account
- Login to your Buysuq account
- Go to Account Settings
- Open Security & Privacy
- Click Report Suspicious Activity
- Submit the details
Information to Include
Provide as much detail as possible:
- Screenshots
- Email or phone number involved
- Order ID (if applicable)
- Date and time of the incident
- Description of the activity
What Should You Do Immediately?
Change Your Password
Update your password immediately if you suspect unauthorized access.
Enable Two-Factor Authentication
Add an extra security layer to your account.
Review Login Activity
Check recent login sessions and remove unknown devices.
Contact Your Bank
If payment information may have been compromised, contact your bank or card provider immediately.
Common Scam Warnings
Never share:
- OTP codes
- Passwords
- CVV numbers
- Card PINs
Buysuq representatives will never ask for confidential banking information through phone calls, messages, or email.
Fake Website & Phishing Protection
Always make sure:
- You are visiting the official Buysuq website
- The website uses HTTPS security
- Links come from trusted sources
Avoid clicking unknown links from emails, SMS, or social media messages.
What Happens After Reporting?
Our security team may:
- Review your report
- Temporarily secure your account
- Contact you for verification
- Investigate suspicious transactions or activity
Need Immediate Help?
If you believe your account is compromised:
- Reset your password immediately
- Contact Buysuq Support
- Use Live Chat for urgent assistance