Vendor Policy Guidelines
All sellers on Buysuq must follow these guidelines to ensure a fair, safe, and consistent marketplace experience for customers.
1. Account Requirements
- Vendors must provide accurate business and personal information
- Valid email and phone number are required for verification
- GST details (if applicable) must be correct and up to date
- One vendor account per business entity (unless approved otherwise)
2. Product Listing Rules
- All product information must be accurate and honest
- Images must represent the actual product
- No misleading titles, descriptions, or pricing
- Prohibited or restricted items cannot be listed
- Duplicate or spam listings are not allowed
3. Pricing Policy
- Prices must be fair and market-competitive
- No artificial inflation before discounts
- All applicable taxes must be included or clearly mentioned
- Final price shown to customer must be transparent
4. Order Fulfillment
- Orders must be processed within the defined SLA
- Accurate stock availability must be maintained
- Delayed or unfulfilled orders may impact vendor rating
- Proper packaging is mandatory to avoid damage in transit
5. Shipping Responsibility
- Vendors are responsible for timely dispatch (if vendor-shipped model)
- Correct tracking information must be provided
- Shipping labels must match order details
- Fake tracking or delayed updates are strictly prohibited
6. Return & Refund Handling
- Return requests must be processed according to platform policy
- Refunds should be issued promptly after product verification
- Rejected returns must be justified with valid reasons
- Abuse of return system may lead to penalties
7. Customer Communication
- All communication must remain professional and respectful
- No harassment, spam, or misleading messages allowed
- Customer queries should be responded to within reasonable time
- Contact details must not be misused
8. Performance Standards
Vendor performance is monitored based on:
- Order cancellation rate
- Late shipment rate
- Return/refund rate
- Customer feedback and ratings
Poor performance may lead to:
- Reduced visibility
- Account warnings
- Temporary suspension
9. Prohibited Activities
- Fake orders or reviews
- Selling counterfeit or illegal products
- Manipulating ratings or reviews
- Attempting to bypass platform fees or policies
- Any fraudulent activity
10. Account Suspension & Termination
Buysuq reserves the right to:
- Suspend or restrict vendor accounts for policy violations
- Permanently terminate accounts in case of repeated or serious breaches
- Withhold payouts in cases of fraud or unresolved disputes
11. Policy Updates
Vendor policies may be updated periodically. Vendors are responsible for reviewing updates and staying compliant.
Need Help?
For clarification or support:
- Contact Vendor Support
- Visit Help Center
- Open a support ticket from dashboard