Duplicate Payment Issue
A duplicate payment happens when the same order is charged more than once. This can occur due to network delays, repeated clicks, or payment gateway issues.
Why Did I Get Charged Twice?
Common reasons include:
- Clicking “Pay” multiple times
- Slow or unstable internet connection
- Bank or UPI delay in confirming payment
- Payment gateway timeout and retry
- Page refresh during payment processing
What Should You Do First?
Before taking any action:
- Check your My Orders page
- Verify if two separate orders were created
- Check your bank statement or UPI app transaction history
Will I Get My Money Back?
Yes. If duplicate payment is confirmed:
- One payment is used for the order
- The extra amount is refunded automatically
Refunds are processed after verification.
Refund Timeline
- UPI: within 24–48 hours
- Wallet: 1–3 business days
- Debit/Credit Card: 3–7 business days
- Net Banking: 2–7 business days
Actual time may vary depending on your bank.
What If Only One Order Appears?
If only one order exists but two payments were deducted:
- The extra payment is still valid for refund
- It will be automatically identified and returned
How to Speed Up Resolution
If refund is delayed:
- Contact Buysuq Support
- Provide transaction IDs from both payments
- Share your order ID
- Attach bank/UPI statement screenshot if possible
Important Note
Do not retry payment immediately if the first attempt is pending. Wait for confirmation to avoid duplicate charges.