Cash on Delivery Issues
Having trouble with Cash on Delivery (COD)? Here are the most common issues and how to fix them.
COD Not Available for My Order
Cash on Delivery may not appear because:
- Product is not eligible for COD
- Delivery location does not support COD
- High-value order restrictions apply
- Seller has disabled COD for that product
- First-time order or risk-based restrictions
You can try:
- Using prepaid payment methods
- Changing delivery address (if possible)
COD Option Missing at Checkout
If COD is not showing:
- Check cart total amount
- Verify your PIN code availability
- Remove restricted items from cart
- Try placing a single-item order
Extra Charges for COD
Some orders may include a COD fee due to:
- Courier service charges
- High-risk delivery zones
- Order value conditions
COD fee will be shown clearly before placing the order.
COD Order Not Delivered
If your COD order is delayed or not delivered:
- Check order tracking status
- Ensure your phone is reachable
- Confirm address details are correct
- Contact courier if assigned
Refusing COD Delivery
If you refuse a COD order at delivery:
- The order may be marked as failed delivery
- Future COD eligibility may be restricted
- Repeated refusals may affect account trust score
Payment Not Collected at Delivery
If delivery is completed but payment was not collected:
- Contact support immediately
- Keep delivery proof if available
- Do not assume order is free or completed incorrectly
COD Refund Issues
For COD orders:
- Refunds (if applicable) are usually credited to wallet or bank after return approval
- Processing time depends on return verification
Still Need Help?
- Contact Buysuq Support
- Use Live Chat
- Raise a ticket from your order page