Replace Damaged Product
If you received a damaged product, you can request a replacement through Buysuq within the eligible return window.
How to Request a Replacement
On Website
- Login to your Buysuq account
- Go to My Orders
- Select the damaged product order
- Click Return / Replace Item
- Choose “Damaged Product Received” as the reason
- Select Replacement (if available)
- Submit the request
Once approved, a pickup will be scheduled and a replacement will be processed.
When You Can Request Replacement
You are eligible if:
- Product arrived physically damaged
- Item is broken on delivery
- Packaging shows damage affecting the product
- Product is not usable due to defect on arrival
Evidence May Be Required
To speed up approval, you may need to provide:
- Clear photos of the damaged product
- Unboxing images or video (if available)
- Packaging condition images
Replacement Process
- Return pickup is arranged
- Seller / warehouse inspects the returned item
- If approved, replacement is shipped
- You receive a new product with updated tracking
If replacement is not available, a refund will be issued instead.
Important Conditions
Replacement may not be accepted if:
- Damage occurred after delivery
- Product is misused or tampered with
- Original packaging is missing
- Return window has expired
Need Help?
If your replacement request is delayed or rejected:
- Contact Buysuq Support
- Use Live Chat
- Submit a support ticket from your account