Return an Item
Need to return a product? Buysuq makes the return process simple and secure for eligible orders.
How to Return an Item
On Website
- Login to your Buysuq account
- Go to My Orders
- Select the item you want to return
- Click Return Item
- Choose the return reason
- Submit your request
Once approved, pickup and refund/replacement details will be shared.
Eligible Return Reasons
You can request a return if:
- Wrong item received
- Damaged product received
- Defective item
- Missing parts or accessories
- Product not as described
- Size or fit issue (if applicable)
Return Eligibility Conditions
Items must:
- Be within the return window
- Be unused or minimally used
- Include original packaging, tags, and accessories
- Match the original order details
Some items may not be returnable due to hygiene, digital delivery, or seller policy restrictions.
Return Window
Return eligibility depends on the product category and seller policy.
Typical return windows:
- 7 Days Return
- 10 Days Return
- 30 Days Return
You can check the exact return policy on the product page and order details page.
Return Pickup Process
Pickup Available
A courier partner will collect the item from your address.
Self Return
In some cases, you may need to ship the item manually using the provided instructions.
Refund or Replacement
After the returned item passes inspection:
- Refunds are processed to the original payment method or wallet
- Replacement orders may be shipped if available
Processing time may vary depending on payment method and seller verification.
Return Request Rejected?
A return request may be rejected if:
- The item is damaged after delivery
- Missing original packaging or accessories
- Return window expired
- Product violates seller return policy
Need More Help?
If you need assistance:
- Contact Buysuq Support
- Use Live Chat
- Submit a support request from your account