Wrong Item Received
If you received a product that doesn’t match what you ordered, you can request a return or replacement depending on eligibility.
What to Do First
Before raising a request, quickly check:
- Product name and variant (size, color, model)
- Invoice details
- Package label
If it still doesn’t match your order, proceed with a return request.
How to Report Wrong Item
On Website
- Login to your Buysuq account
- Go to My Orders
- Open the relevant order
- Click Return / Report Issue
- Select Wrong Item Received
- Upload clear photos (if required)
- Submit the request
Required Proof
To process faster, you may need to provide:
- Unboxing photos or video
- Product images received
- Order invoice screenshot
Possible Resolution
After verification, Buysuq may:
- Replace the correct item
- Issue a full refund
- Offer store credit (in some cases)
Resolution depends on seller policy and stock availability.
Important Notes
- Do not use the product if you want a smooth return approval
- Keep original packaging and tags intact
- Report the issue within the return window
- Late reports may not be accepted
If Return Option Is Not Available
If you don’t see a return button:
- The item may be non-returnable
- Or the return window may be closed
In that case, contact support directly.
Need Help?
- Contact Buysuq Support
- Use Live Chat
- Submit a ticket from your account